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We have been made aware that there is a new scam in which the scammer sends false caller ID information to your phone to make it appear like they are an authorized agent of Four Seasons FCU. The scammer will then tell you that you are delinquent on some loan or state or federal debt, and will instruct you to settle the debt using another financial institution or payment service.

This is a scam. State and federal governments do not accept payments using Zelle, Cash App, Venmo, or other such payment services.

Four Seasons FCU does not accept loan payments through Cash App or Venmo, and we will never ask you to send money FROM your account through Zelle to settle a loan debt. We may ask you to pay your loan balance using our MessagePay service, but we will never force you to use it.

If you have been targeted in this scam, do not respond. If you have already given out your account information, contact us as quickly as possible so that we can help secure your account.

You should also consider contacting your phone company, law enforcement, and the Federal Communications Commission to help crack down on scam calls. Here are some contact details to help you out:

• Federal Bureau of Investigation Internet Crime Complaint Center: https://www.ic3.gov
• Federal Communications Commission Consumer Complaints: https://consumercomplaints.fcc.gov/hc/en-us

To report scams to your phone carrier:

• AT&T: https://www.att.com/support/article/my-account/KM1212535/
• Boost Mobile: https://help.boostmobile.com/docs/reporting-spam
• Cricket: https://www.cricketwireless.com/support/fraud-protection/fraud
• TracFone: https://m.tracfonewirelessinc.com/en/ProtectingYourMobileIdentity/
• T-Mobile: https://www.t-mobile.com/support/plans-features/help-with-scams-spam-and-fraud
• Metro: https://callreporting.metrobyt-mobile.com
• Verizon: https://www.verizon.com/support/residential/announcements/phishing

Please note that this list only covers the most commonly used carriers in the Lee County, Alabama area and is not a comprehensive list of all phone carriers.

If you are still experiencing issues, please contact us as soon as possible. We are conducting research with our plastics vendor to determine if the fault is with your new debit or credit card, or if the issue lies at the merchant level.

Thank you.

We have alerted our payment processor to the issue and we are currently investigating. At this time, your physical chip is not impacted.

We apologize for the inconvenience and will have more information to share soon.

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As you know, we have been having an ongoing issue for some time with you being unable to view your credit card’s transaction and statement history. We are writing to you to announce that this issue has been fixed and that you can now view your credit card history through NexGen Online and Mobile Banking again.

At the bottom of this post is a document containing steps on how to view your credit card history. Please make sure to save this letter for future reference.

We understand that this issue should not have happened in the first place, nor should it have taken this long to resolve. We ask for your forgiveness and understanding on this matter. Rest assured we are discussing this matter with our credit card service partner to ensure an incident like this never happens again.

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Click here to read the newsletter

Click here to read the newsletter