How to Reset Your Password
If you’ve forgotten your NexGen Online Banking password, you can reset it yourself. You’ll need a desktop PC or laptop computer as this cannot be done from the NexGen Mobile App.
Under the password box on the right side is a link that says “Forgot password?”
Once you click on this link, you’ll be asked to provide your account’s username.
Once you confirm your account’s username, you’ll then be asked to either provide a verification code from a phone call or a text message, or to answer your security questions depending on what your preferences are.
If you’ve forgotten your security questions, or have an old phone number registered to your account, you’ll need to call us so we can help you get back into your account and get your information updated.